The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and interactive course gives you the skills, tips and knowledge to ensure you genuinely know what your customer wants and needs and how to deliver it so that they become your best ambassadors.
CPD Value 5.5 Hours
Course Benefits
- Understand precisely who your customer is, and the best ways to ensure you know exactly what they want and require from your organisation.
- How to build a successful rapport with new or existing clients and how to ensure they remain loyal.
- The three essential skills you need to genuinely know your customer.
- Look at successful companies who really know their customers and see how they have grown through self-development and consistency.
- Questionnaires, feedback forms and social media. What works best in establishing what your customer really wants.
- Develop a practical and inspirational action plan to transform your business by really getting to know your customer.
Our Edinburgh training venue
PTP's courses take place at the Edinburgh Training Centre in the heart of Edinburgh.
PTP's Edinburgh venue is conveniently located just off the Royal Mile, only a few minutes away from Edinburgh Waverley train. It has free wi-fi and unlimited refreshments throughout the day. The lunch buffet which is included in all full day PTP courses is excellent.
Address
Edinburgh
Edinburgh Training and Conference Venue
16 St. Mary's Street
Edinburgh
EH1 1SU
This course is available in the following locataions:
Know Your Customer London
Know Your Customer Bristol
Know Your Customer Manchester
Know Your Customer Nottingham
Know Your Customer Birmingham
Know Your Customer Leeds