How to say 'No' and retain Customer Satisfaction Manchester
Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course helps delegates manage customer's expectations and how objections can be handled in a positive way.
This How to say 'No' and retain Customer Satisfaction course is available throughout the UK.
CPD Value 5.5 Hours
Course Benefits
How to handle objections in a positive way
The ability to negotiate at all levels
To understand the importance of excellent customer care in a sales environment