How to say 'No' and retain Customer Satisfaction training

Course Overview

Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course helps delegates manage customer's expectations and how objections can be handled in a positive way.

This How to say 'No' and retain Customer Satisfaction course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

How to say 'No' and retain Customer Satisfaction London
How to say 'No' and retain Customer Satisfaction Manchester
How to say 'No' and retain Customer Satisfaction Nottingham
How to say 'No' and retain Customer Satisfaction Birmingham
How to say 'No' and retain Customer Satisfaction Bristol
How to say 'No' and retain Customer Satisfaction Edinburgh
How to say 'No' and retain Customer Satisfaction Leeds

Related Courses

Here is a selection of courses that we think you might also be interested in.

Assertiveness & Building Personal Confidence
Outstanding Customer Service Skills
Customer Excellence for Finance Staff
Advanced Customer Service for the Tourism, Leisure and Hospitality Industry
Customer Satisfaction as a Selling Tool
Dealing with Difficult People
Advanced Customer Service for the Public Sector
Customer Care

This course qualifies for Continuous Professional Development hours. Learn more about CPD

Timetable

09:30 - 10:00 Coffee & Introduction

10:00 - 11:00 What Are Our Customers' Main Objections? What is the Best Way to Handle Them?

11:00 - 12:00 Handling Objections/Negotiating/Closing

12:00 - 13:00 Customer Care

13:00 - 14:00 Lunch

14:00 - 14:45 Customer Expectations

14:45 - 15:45 Role Plays

15:45 - 16:30 Effective Customer Care Letter Writing

16:30 Summary Action Plans Agreed

Testimonials

Very enjoyable and relevant course.

Helen McNae, Britannia Rescue

Benefits

How to handle objections in a positive way
The ability to negotiate at all levels
To understand the importance of excellent customer care in a sales environment