Closing Incoming Calls Effectively course

Course Overview

This course concentrates on incoming calls which potentially could lead to new business. Delegates attending this course are taught to ask the right questions at the right time to ensure that the maximum result is achieved from each and every call. As with all courses of this type, a big emphasis is placed on roleplaying to drive the points home.

This Closing Incoming Calls Effectively course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Closing Incoming Calls Effectively London
Closing Incoming Calls Effectively Manchester
Closing Incoming Calls Effectively Nottingham
Closing Incoming Calls Effectively Birmingham
Closing Incoming Calls Effectively Bristol
Closing Incoming Calls Effectively Edinburgh
Closing Incoming Calls Effectively Leeds

Related Courses

Here is a selection of courses that we think you might also be interested in.

Dealing with Incoming Calls Positively
Closing The Sale & Dealing With Objections
Winning More Business on the Telephone
Gaining Commitment on the Telephone
Call Centre - Achieving Best Practice

This course qualifies for Continuous Professional Development hours. Learn more about CPD

Timetable

09:30 - 10:00 Coffee & Course Objectives

10:00 - 10:30 Task 1: What Do We Hate About Calling Other Companies?

10:30 - 11:15 Incoming Calls - The Basics (First impressions, Answering the Telephone, The Correct Vocabulary, Keep In Touch, Details)

11:15 - 11:30 Coffee Break

11:30 - 13:00 Closing The Sale (Test Close Questions, Over 20 Types of Closes)

13:00 - 14:00 Lunch Break.

14:00 - 15:00 Task 2: What Type of Closer Are You? (Personal Test)

15:00 - 16:30 Handling Objections (Pre-handling Objections, Dealing with The Price Objection Effectively)

16:30 - 16:45 Summary & Action Plans Agreed

Testimonials

Excellent course, very well delivered and came away feeling confident with the different closing options.

Angela Burnett, Today Team

I found the course really beneficial and fun. I feel I now have confidence to try different ways to close business on calls.

Natalie Cooper, Today Team

Benefits

20+ types of closing strategies
Greater confidence in handling objections positively
Understanding the customer\'s motivation
Overcoming customers' objections to the price
Individual sales issues discussed and resolved