Masterclass in Handling Incoming Telephone Calls - Half Day (pm) Leeds

Course Category
Course Location

This 1/2 day workshop gets delegates to look at what they hate as customers when they make calls to their banks or travel agents and then be self-critical to see which of the 'hate factors' their organisation maybe guilty of. The trainer then helps them devise a scoring system to mark how well a call is handled and then makes live calls on a speaker phone to outside organisations allowing the delegates to mark the standards of how the calls are taken. This is a fully hands-on course that will improve the incoming call skills of both inexperienced and experienced staff who take incoming calls.

CPD Value 3 Hours

Course Benefits

  • Greater confidence when taking incoming calls
  • Telephone etiquette when answering, holding or transferring calls
  • Understand the importance of customer care in relation to incoming calls
  • How to handle complaints in a positive way

 

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Our Leeds training venue

Our Leeds training venue

 

Address

Leeds
Weetwood Hall Hotel
Otley Road
Leeds
West Yorkshire
LS16 5PS
Tel 0113 230 6000

 

This course is available in the following locataions:

Masterclass in Handling Incoming Telephone Calls - Half Day (pm) London
Masterclass in Handling Incoming Telephone Calls - Half Day (pm) Bristol
Masterclass in Handling Incoming Telephone Calls - Half Day (pm) Manchester
Masterclass in Handling Incoming Telephone Calls - Half Day (pm) Edinburgh
Masterclass in Handling Incoming Telephone Calls - Half Day (pm) Nottingham
Masterclass in Handling Incoming Telephone Calls - Half Day (pm) Birmingham

Book your place on one of our scheduled courses...
15th Jan 2025
Leeds
£280.00
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18th Feb 2025
Leeds
£280.00
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18th Mar 2025
Leeds
£280.00
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24th Apr 2025
Leeds
£280.00
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15th May 2025
Leeds
£280.00
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12th Jun 2025
Leeds
£280.00
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29th Jul 2025
Leeds
£280.00
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22nd Aug 2025
Leeds
£280.00
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22nd Sep 2025
Leeds
£280.00
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31st Oct 2025
Leeds
£280.00
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View 2 more available dates
28th Nov 2025
Leeds
£280.00
Places
15th Dec 2025
Leeds
£280.00
Places