The managing conflict course will benefit individuals, teams and the organisation by providing delegates with the understanding and ability to manage conflict in the workplace. Using a variety of training methods including short lectures, exercises and role-plays; this seminar is designed to be highly informative, interactive and relevant to the every-day working situation.
This management development training course is available throughout the UK.
CPD Value 5.5 Hours
Course Benefits
Understand why conflict is inevitable
Realise that not all conflict is negative
Learn their own preference for coping with conflict
Be able to distinguish between aggression, assertion and submission
Know how to manage conflict with both internal and external customers
Have developed the skill to handle a variety of everyday confrontational situations