This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops and role-playing delegates will improve their customer-care skills when answering the telephone. This customer care training course is available throughout the UK.
CPD Value 5.5 Hours
Course Benefits
- Greater confidence when taking incoming calls
- Telephone etiquette when answering, holding or transferring calls
- Understand the importance of customer care in relation to incoming calls
- How to handle complaints in a positive way
Our London training venue
PTP's courses take place in the heart of the City of London.
PTP's London venue has great transport links with several tube stations with a 5 minute walk the nearest being Aldgate. It has free wi-fi and unlimited refreshments throughout the day. The lunch buffet which is included in all full day PTP courses is excellent.
Address
London
&Meetings
150 MinoriesStreet
London
EC3V 0BT
08000 730499
This course is available in the following locataions:
Excellent Customer Care - Incoming Calls Bristol
Excellent Customer Care - Incoming Calls Manchester
Excellent Customer Care - Incoming Calls Leeds
Excellent Customer Care - Incoming Calls Edinburgh
Excellent Customer Care - Incoming Calls Nottingham
Excellent Customer Care - Incoming Calls Birmingham