All organisations, whether they are in the private or public sector, want to give their various visitors excellent customer care. This course is designed specifically for front line staff in businesses, public sector organisations, academic institutions, places of interest and tourist attractions.
The course provides an overview of essential customer care skills and how the visitor can have an outstanding customer experience.
The content is delivered in a customer-friendly way enabling you to operate in a customer-focused, efficient and effective way.
During the day you will enhance your understanding of the needs of visitors to the organisation and how to approach them empathically. The programme enables you to gain confidence in dealing with diverse individuals and build on good practices. Furthering your communication skills and developing positive attitudes are main features of the day.
This Enhancing the Visitor Experience course is available throughout the UK.
CPD Value 5.5 Hours
Course Benefits
- The ability to develop a greater awareness of the visitors perspective and needs
- An improved understanding of your own strengths and improvement areas
- An increase in the opportunity to gain more advanced Customer Care Skills
- A greater ability to handle customer concerns to the benefit of all parties
- The opportunity to measure how well you are doing and work on improvement areas
- An increase in confidence in dealing with visitors
Our Edinburgh training venue
PTP's courses take place at the Edinburgh Training Centre in the heart of Edinburgh.
PTP's Edinburgh venue is conveniently located just off the Royal Mile, only a few minutes away from Edinburgh Waverley train. It has free wi-fi and unlimited refreshments throughout the day. The lunch buffet which is included in all full day PTP courses is excellent.
Address
Edinburgh
Edinburgh Training and Conference Venue
16 St. Mary's Street
Edinburgh
EH1 1SU
This course is available in the following locataions:
Enhancing the Visitors Experience London
Enhancing the Visitors Experience Bristol
Enhancing the Visitors Experience Manchester
Enhancing the Visitors Experience Nottingham
Enhancing the Visitors Experience Birmingham
Enhancing the Visitors Experience Leeds