Delivering Excellence via Email and on the Telephone Leeds
This one day workshop focuses on how to deliver an excellent customer experience via email and on the telephone. You will learn the do's and dont's that increases customer loyalty.
Delegates will be come experts in delivering excellent customer service levels on the phone and ensure their email skills are highly professional.
Course Benefits
Gives you all the tools you need to be outstanding on the telephone and via email
Develops your understanding of active empathic listening skills and how vital they are to delighting your customers
Incorporates a 10 top tips action plan that you can apply immediately to your business.
