This one day workshop focuses on how to deliver an excellent customer experience via email and on the telephone. You will learn the do's and dont's that increases customer loyalty.
Delegates will be come experts in delivering excellent customer service levels on the phone and ensure their email skills are highly professional.
Course Benefits
- Gives you all the tools you need to be outstanding on the telephone and via email
- Develops your understanding of active empathic listening skills and how vital they are to delighting your customers
- Incorporates a 10 top tips action plan that you can apply immediately to your business.
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Our Bristol training venue
Directions
By Road
Engineers House is easily accessible from the M4 and M5 within a 10 minute drive. FREE parking is available on site as well as a regular complementary shuttle service operating to and from West End Car Park in the city centre.
By Rail
Bristol Temple Meads mainline station is a short distance from Engineers House. Taxis are readily available from outside the station, and we have a shuttle service running throughout the day (as mentioned above).
Local Bus services Plan your journey at https://travelwest.info/bus/timetables-and-journey-planning
Travelling by air: Engineers House is a 20 minute drive from Bristol City Airport.
Address
Make Venues
Engineers House
The Promenade
Clifton Down
Clifton
Bristol
BS8 3NB
0117 906 4800
This course is available in the following locataions:
Delivering Excellence via Email and on the Telephone London
Delivering Excellence via Email and on the Telephone Manchester
Delivering Excellence via Email and on the Telephone Leeds
Delivering Excellence via Email and on the Telephone Edinburgh
Delivering Excellence via Email and on the Telephone Nottingham
Delivering Excellence via Email and on the Telephone Birmingham