The main focus of this course is to improve and refresh the skills of those that receive incoming calls from customers and suppliers. This course also advises on how to deal with upset/angry callers. It is very practical and when based on-site, includes the delegates receiving live calls and getting instant feedback from the trainer.
This Dealing with Incoming Calls Positively course is available throughout the UK.
CPD Value 5.5 Hours
Course Benefits
To increase confidence in taking all incoming calls
Understand the importance of customer care in a sales environment