The main focus of this course is to improve and refresh the skills of those that receive incoming calls from customers and suppliers. This course also advises on how to deal with upset/angry callers. It is very practical and when based on-site, includes the delegates receiving live calls and getting instant feedback from the trainer.
This Dealing with Incoming Calls Positively course is available throughout the UK.
CPD Value 5.5 Hours
Course Benefits
- To increase confidence in taking all incoming calls
- Understand the importance of customer care in a sales environment
- How to handle complaints in a positive way
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Our Leeds training venue
Address
Leeds
Weetwood Hall Hotel
Otley Road
Leeds
West Yorkshire
LS16 5PS
Tel 0113 230 6000
This course is available in the following locataions:
Dealing with Incoming Calls Positively London
Dealing with Incoming Calls Positively Bristol
Dealing with Incoming Calls Positively Manchester
Dealing with Incoming Calls Positively Edinburgh
Dealing with Incoming Calls Positively Nottingham
Dealing with Incoming Calls Positively Birmingham