This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides the skills necessary for dealing with hard-to-handle people.
This Dealing with Difficult People course is available throughout the UK.
CPD Value 5.5 Hours
Course Benefits
Recognise classic profiles of difficult people and strategies for handling them
Pre-empt challenging situations and avoid escalating them further
Recognise personality types with which you may clash
