This course will enable participants to understand who their customers are and what they require us to do in order to improve and deliver customer excellence.
This Customer Excellence for Finance Staff course is available throughout the UK.
CPD Value 5.5 Hours
Course Benefits
- A greater understanding of the customers needs and how they rate customer excellence
- Understand why customers complain especially when there is a financial implication and how to put things right
- A greater understanding of the basic financial acts that govern what we do
- How to measure and track customer excellence
Our Nottingham training venue
PTP's courses take place at the Village Hotel Club Nottingham situated 5 minutes drive from Junction 25 of the M1, 13 Minutes drive from Nottingham City Centre.
PTP's Nottingham venue has a large free car park, WIFI throughout all areas and unlimited hot and cold refreshments served in the Hub Cafe along with a hot restaurant lunch.
Address
Nottingham
WigWag - The Meeting Space
Martindale House, The Green, Ruddington
Nottingham
Nottinghamshire
Tel 0115 824 2310
This course is available in the following locataions:
Customer Excellence for Finance Staff London
Customer Excellence for Finance Staff Bristol
Customer Excellence for Finance Staff Manchester
Customer Excellence for Finance Staff Edinburgh
Customer Excellence for Finance Staff Birmingham
Customer Excellence for Finance Staff Leeds