I have enjoyed every minute of the course today. The trainer was excellent.
- Cynthia Tayloy, Zoopla
This course will enable participants to understand who their customers are and what they require us to do in order to improve and deliver customer excellence.
This Customer Excellence for Finance Staff course is available throughout the UK.
CPD Value 5.5 Hours
Course Benefits
- A greater understanding of the customers needs and how they rate customer excellence
- Understand why customers complain especially when there is a financial implication and how to put things right
- A greater understanding of the basic financial acts that govern what we do
- How to measure and track customer excellence
Our London training venue
PTP's Minories venue is in the heart of the City of London. The venue has great transport links with several tube stations within a 5 minute walk. It has free wi-fi and unlimited refreshments throughout the day. The lunch buffet which is included in all full day PTP courses is excellent.
Address
London
&Meetings
150 Minories
Aldgate
London
EC3N 1LS
This course is available in the following locations:
Customer Excellence for Finance Staff Bristol
Customer Excellence for Finance Staff Manchester
Customer Excellence for Finance Staff Leeds
Customer Excellence for Finance Staff Edinburgh
Customer Excellence for Finance Staff Nottingham
Customer Excellence for Finance Staff Birmingham