This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often the first point of contact for customers. Throughout the course delegates will have the opportunity to discuss customer handling skills, enabling a confident return to the workplace.
This customer care training course is available throughout the UK.
CPD Value 5.5 Hours
Course Benefits
How to handle objections
Understand the importance of customer care in a sales environment
How to handle complaints in a positive way
How to gain the maximum amount of relevant information in order to move the organisation forward in a constructive manner
