This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly encouraged to look through the eyes of the customer and, by means of a series of role-plays are able to understand and implement a series of measures to ensure that their business is always seen in the best light.
This customer care training course is available throughout the UK.
CPD Value 5.5 Hours
Course Benefits
- Greater confidence when taking incoming calls
- Telephone 'etiquette' when answering, holding or transferring calls
- Understand the importance of customer care in relation to incoming calls
- How to handle complaints in a positive way Agreeing best practice methods
- Agreeing best practice methods
Our Manchester Venue Address
Manchester
Holiday Inn MediaCity UK
Salford
Manchester
M50 2HT
0161 813 1040
This course is available in the following locataions:
Call Centre - Achieving Best Practice London
Call Centre - Achieving Best Practice Bristol
Call Centre - Achieving Best Practice Leeds
Call Centre - Achieving Best Practice Edinburgh
Call Centre - Achieving Best Practice Nottingham
Call Centre - Achieving Best Practice Birmingham