An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team.
CPD Value 5.5 Hours
Course Benefits
- Understand the key elements of outstanding customer service.
- Recognise the huge role of product knowledge in advanced customer service skills and how to utilise this to your customers delight.
- How to develop an awareness of competitors and how to use this to improve your own service.
- Developing advanced communication skills. Understanding responses that delight and negative phrases to avoid.
- Using current case studies, examine which businesses provide the best customer service and how that can be applied to the leisure industry
- Recognise and develop selling skills to promote our services
- Feedback forms. What works? How to ensure customer feedback.
- Understand effective complaint handling formulas that resolve every time.
Our Nottingham training venue
PTP's courses take place at the Village Hotel Club Nottingham situated 5 minutes drive from Junction 25 of the M1, 13 Minutes drive from Nottingham City Centre.
PTP's Nottingham venue has a large free car park, WIFI throughout all areas and unlimited hot and cold refreshments served in the Hub Cafe along with a hot restaurant lunch.
Address
Nottingham
WigWag - The Meeting Space
Martindale House, The Green, Ruddington
Nottingham
Nottinghamshire
Tel 0115 824 2310
This course is available in the following locataions:
Advanced Customer Service for the Tourism, Leisure and Hospitality Industry London
Advanced Customer Service for the Tourism, Leisure and Hospitality Industry Bristol
Advanced Customer Service for the Tourism, Leisure and Hospitality Industry Manchester
Advanced Customer Service for the Tourism, Leisure and Hospitality Industry Edinburgh
Advanced Customer Service for the Tourism, Leisure and Hospitality Industry Birmingham
Advanced Customer Service for the Tourism, Leisure and Hospitality Industry Leeds