Very good course overall. Trainer got message across very well with good humour and examples.
Gavin Ivery, Gillette Uk Ltd
An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team.
CPD Value 5.5 Hours
Course Benefits
- Understand the key elements of outstanding customer service
- Recognise the huge role of product knowledge in advanced customer service skills and how to utilise this to your customers delight
- How to develop an awareness of competitors and how to use this to improve your own service
- Using current case studies, examine which private businesses provide the best customer service and how that can be applied to the public sector.
Our London training venue
PTP's Minories venue is in the heart of the City of London. The venue has great transport links with several tube stations within a 5 minute walk. It has free wi-fi and unlimited refreshments throughout the day. The lunch buffet which is included in all full day PTP courses is excellent.
Address
London
150 Minories
Aldgate
London
EC3N 1LS
020 7816 0606
This course is available in the following locations:
Advanced Customer Service for the Public Sector Bristol
Advanced Customer Service for the Public Sector Manchester
Advanced Customer Service for the Public Sector Leeds
Advanced Customer Service for the Public Sector Edinburgh
Advanced Customer Service for the Public Sector Nottingham
Advanced Customer Service for the Public Sector Birmingham