An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team.
CPD Value 5.5 Hours
Course Benefits
- Understand the key elements of outstanding customer service
- Recognise the huge role of product knowledge in advanced customer service skills and how to utilise this to your customers delight
- How to develop an awareness of competitors and how to use this to improve your own service
- Using current case studies, examine which private businesses provide the best customer service and how that can be applied to the public sector.
Our Edinburgh training venue
PTP's courses take place at the Edinburgh Training Centre in the heart of Edinburgh.
PTP's Edinburgh venue is conveniently located just off the Royal Mile, only a few minutes away from Edinburgh Waverley train. It has free wi-fi and unlimited refreshments throughout the day. The lunch buffet which is included in all full day PTP courses is excellent.
Address
Edinburgh
Edinburgh Training and Conference Venue
16 St. Mary's Street
Edinburgh
EH1 1SU
This course is available in the following locataions:
Advanced Customer Service for the Public Sector London
Advanced Customer Service for the Public Sector Bristol
Advanced Customer Service for the Public Sector Manchester
Advanced Customer Service for the Public Sector Nottingham
Advanced Customer Service for the Public Sector Birmingham
Advanced Customer Service for the Public Sector Leeds