winning more business on the telephone course

Course Overview

This course is ideal for those who want to improve their follow-up calls to maximise sales. It will also help those fielding incoming sales enquiries to increase their conversion rates.

This Winning More Business on the Telephone course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Winning More Business on the Telephone London
Winning More Business on the Telephone Manchester
Winning More Business on the Telephone Nottingham
Winning More Business on the Telephone Birmingham
Winning More Business on the Telephone Bristoll
Winning More Business on the Telephone Edinburgh
Winning More Business on the Telephone Leeds

Related Courses

Here is a selection of courses that we think you might also be interested in.

Maximising Appointments on the Telephone
Call Centre - Achieving Best Practice
Advanced Telephone Prospecting
Winning Ways to Close a Deal - Half Day (pm)
Closing Incoming Calls Effectively
How to Be Great at Telephone Cold Calling - Half Day (am)
Generating New Business by Telephone

This course qualifies for Continuous Professional Development hours. Learn more about CPD

Timetable

09:30 - 09:45 Coffee & Course Objectives

09:45 - 10:15 Telephone Prospecting

10:15 - 11:00 Task 1: Follow Up Calls (What do you really want to achieve with these calls?)

11:00 - 11:15 Starting the Follow-Up Call (Ensuring information sent has been received and questions to establish degree of interest)

11:15 - 11:30 Coffee break

11:30 - 11:45 Using A Prospect System (Following up enquiries effectively)

11:45 - 13:00 Participants to Make Outgoing Calls (One to one supervision and advice)

13:00 - 14:00 Lunch

14:00 - 14:30 Negotiating & Closing Skills On The Telephone

14:30 - 15:30 Improving Qualification (When to use open and closed questions)

15:30 - 16:30 Participants to make outgoing calls (One to one supervision and advice)

16:30 - 16:45 Summary & Action Plans Agreed

Testimonials

Really enjoyed the training and how Tracey adapted the training to suit our needs.

Claire Withers, Leicestershire Garden Design Co Ltd

This really exceeded my expectations. Really ufound this useful.

Jessica Clark, Northern Flags Ltd

Very interesting calls made and discussions following those calls.

Colin Lawrie, Baker & Finnemore Ltd

Very good and extensive course, helped a lot.

Joshua Williams, Rad Europe Ltd

Very good/motivational.

Jane Foster, T & C Property Search

Would recommend the course to other colleagues and friends who are in the same situation.

Lorna Webster, Euro Energy

Excellent.

Steph Quigley, Euro Energy

Fantastic training - Thank you.

Sharon Gregory, Citect Ltd

very good.

Vicki Bowman, EEF West Midlands

Superb day and very informative and helpful.

Will Clark, MYHOMEGROUP Ltd

Very professional and thorough and far from boring.

Andy Camus, World Challenge Expeditions

Great Day. (Went really well).

Meena Padhiar, Arrow Electronics

I thought it was brilliant!

Sharon Lurie, Capco (UK) Ltd

Course tailored to my needs - ideal for what was needed.

Laura Prosser, Preact Ltd

Fantastic Drummond delivered one of the most interactive and enjoyable courses I have attended

Paul Richards, Buildstore

Very good course. Was good being just three of us as there was more individual work.

Ashley Lehane, Hellermann Tyton Ltd

Excellent course, well structured informative & successful. Also very enjoyable.

Gail Adams, Hill-Rom

Course leader has a wealth of experience and it was a pleasure to listen, learn and participate.

Yvonne Browne, Hill-Rom

Was excellent - will recommend. Huge help.

Phillipa Jones, World Challenge Expeditions

Excellent course - have come away with more than I expected.

Mark Clyme. Palletforce plc

Great! Totally new approach: I am not selling I am fathering Info!

Dan Baker, Broadcast Media Services

This was a really useful course. There were many useful well-made points and the interaction between attendees was also very helpful.

Lucy Wright, World Challenge

Benefits

Greater confidence in making outgoing calls professionally
The ability to overcome objections effectively
Further development of an individual style
Better follow-up call techniques
Delegates will return to the workplace with genuine leads developed during the course