Maximising Appointments on the Telephone training

Course Overview

This telephone training course is ideal for those who want to improve their calls to maximise appointments. It will also help those fielding incoming sales enquiries to increase their conversion rates.

This Maximising Appointments on the Telephone course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Maximising Appointments on the Telephone London
Maximising Appointments on the Telephone Manchester
Maximising Appointments on the Telephone Nottingham
Maximising Appointments on the Telephone Birmingham
Maximising Appointments on the Telephone Bristol
Maximising Appointments on the Telephone Edinburgh
Maximising Appointments on the Telephone Leeds

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Here is a selection of courses that we think you might also be interested in.

Key Selling Skills
Winning More Business on the Telephone
Generating New Business by Telephone
Advanced Telephone Prospecting
Closing Incoming Calls Effectively

This course qualifies for Continuous Professional Development hours. Learn more about CPD

Timetable

09:30 - 09:45 Coffee & Course Objectives

09:45 - 10:15 Setting out our Objectives

10:15 - 11:00 Types of Closes To Maximise Appointments (Over 20 types of closes are studied)

11:00 - 11:30 Preparation for the Calls (Includes an introduction to objection-handling)

11:30 - 11:45 Coffee Break

11:45 - 12:30 Participants to Make Outgoing Calls (One to one supervision and advice)

12:30 - 13:30 Lunch Break

13:30 - 14:00 Discussion on 1st Session of Calls

14:00 - 14:30 Improving Qualification (When to use Open and Closed Questions)

14:30 - 15:00 Role Plays (Here delegates practise closing early & often so that it becomes second nature)

15:00 - 15:15 Coffee Break

15:15 - 16:00 Participants to Make Outgoing Calls (One to One Supervision and Advice)

16:00 - 16:30 Problems and Solutions

16:30 - 16:45 Summary & Action Plans Agreed

Testimonials

Great training. Will definitely recommend.

Andria Pantelli, The Pedder Group

Very good.

Mark Williams, The Complete Communication Company

A very helpful and useful day. Very pleased and already feeling a lot more positive.

Rachel Panter, United Pallet Network

I have really enjoyed the day. I have learned a lot today. Tracey Richards was very helpful and she has made me feel more confident about my job

Laura Bagguley, United Pallet Network

Fantastic! Presenter really listened to my needs offered practical solutions. Left the course feeling really inspired and confident. I can put into practice newly acquired skills & maximise lead generation.

Michelle Thomas, Brett Technologies Ltd

I am going away inspired to make changes to generate business for Brett. Fantastic training.

Angela Bullen, Brett Technologies

Benefits

To improve calling techniques
To enhance negotiating skills on the telephone
To overcome personal obstacles to closing
Improve their qualification techniques