Assertiveness & Building Personal Confidence

1 Day
Manchester 10th Jan 2025
6th Jan 2025
5.5 hours

Course Overview

Assertiveness Training – This assertiveness and building personal confidence programme helps delegates understand why it is sometimes hard to refuse demands and aims to build the skills necessary for behaving assertively in a practical manner. Assertiveness training courses help people develop the required skill set.

This personal development training course is available throughout the UK at our 7 locations below, at your offices and virtually.

CPD Value 5.5 Hours

Course Locations

Assertiveness & Building Personal Confidence London
Assertiveness & Building Personal Confidence Manchester
Assertiveness & Building Personal Confidence Nottingham
Assertiveness & Building Personal Confidence Birmingham
Assertiveness & Building Personal Confidence Bristol
Assertiveness & Building Personal Confidence Edinburgh
Assertiveness & Building Personal Confidence Leeds

Related Courses

Here is a selection of courses that we think you might also be interested in.

Maximising Performance by Influencing and Persuading
Assertiveness & Building Personal Confidence
Masterclass in Being more Assertive and Confident in the Workplace - Half Day (pm)
Building Personal & Professional Confidence
Influencing Skills
Developing Assertiveness Skills in the Public Sector

This course qualifies for Continuous Professional Development hours. Learn more about CPD

Timetable

09.30 - 09.45 Coffee and Course Objectives

09:45 - 10:00 Defining Assertiveness (What is assertiveness? Why is assertiveness essential to business success? How we influence and how this affects our role in the company.)

10:00 - 11:15 Understanding Behaviour (Look at behaviour patterns that can throw us off balance. Wanting to succeed, but unable to achieve results; denials and delusions; dealing with challenge to authority and aggression; dealing with difficult people and poor performance.)

11:30 - 13:00 Obtaining Results; Developing Inter-Personal Skills (Practice overcoming barriers through role plays. Dealing with difficult situations.)

13:00 - 14:00 Lunch

14:00 - 15:00 Negotiating and Persuading (Understanding the clients needs, both internal and external. What are the motivators and drivers for their demands or requests? How can I champion my requests over theirs?)

15:00 - 16:30 Practice Makes Perfect; Building Confidence in Assertiveness Skills (Participants develop assertiveness skills through further role plays, including negotiation and persuasive techniques.)

16:30 Summary & Action Plans Agreed

Testimonials

Attended virtual course:

Candy was a great trainer, very enthusiastic and inclusive. I really enjoyed the course.

Isobel Allan, General Teaching Council for Scotland

I thought the curse was fantastic. We were made to feel relaxed. Course was adapted to really help understand concepts.

Adele Garland, Yorkshire Air Ambulance

I really enjoyed todays event, went at a pace I was comfortable with, learned a lot about self and will use the skills learned today moving forward.

Caroline Robertson, CrossReach, Beechwood House

I very much enjoyed the course and how it was adapted to suit my individual needs.

Vivienne Wallace, Eagle Couriers (Scotland) Ltd

Gil was great! Very wise, knowledgeable, easy to listen to and delivered great content ensuring it was understood. Feel like I have the tools to grow and learn and change/improve. Thank you!

Claire Hallam, Duplo International Ltd

Attended virtual course:

Ursula was amazing I learnt so much from her and she adapted the training so that it met what we needed. Id defiantly go to her again for training. She was so friendly and welcoming I felt at ease at all times, normally on training course I feel quite anxious about talking but I didn’t at all with Ursula.

Seren Scourfield, Cwm Taf Morgannwg University Health Board

Small class size meant I was able to contribute/be part of proceedings more than I would usually. Important in a class of this nature where particiapnts are likely to lack confidence.

Christopher Walls, Direct Line Group

Course was well-paced, enough time for all participants to explore, understand and use the tools/concepts.

Pascale Canning. Cyton Biosciences

Good course, excellent presentation.

Steve Fielding, Quadriga Contracts Ltd

Good course, I enjoyed it!

Thomas Forrest, Diamond Light Source Ltd

Really enjoyed this course, especially appreciated the further reading that was recommended. Great pack to take away and refer back to. Thank you!

Hayley Price, McCann Manchester

Really enjoyed the course. Learnt a lot and feel I can walk away more confidently.

Wendy Dennahey, AETC Leicester
The course is most enjoyable. Learnt more from this than any other course. Very educational.
Arvin Mistry, AETC Leicester

Found this course really helpful and now feel more positive/confident and will try and implement the things I have learnt at both work and home.

Jenny Robinson, West Yorkshire Combined Authority

The course was very interactive, personal and well presented. I really feel I can use the tools provided.

Samantha Sinclair, David Lloyd Clubs

Amazing. The way information was put across was brilliant.

Laura Kennedy, S.A.Brain & Co Ltd

Great tips on how to be more assertive and how to make an impact at senior meetings.

Terri Hill, S.A. Brain & Co Ltd

Great delivery, superb examples.

Agnes Bailey, C#1

Great course and great tutor - felt confident and relaxed all day.

David John, S.A.Brain

The day was great and really helpful!

Nina Earnshaw, Expert Witness Care
Really good course - lots to take away and put in practice!


John Ling, The Chartered Institue of Marketing
Very positive & encouraging day.


Claire Judd, Royal Opera House

A really useful and enjoyable course.

Beka Armstrong, University of Sheffield

Great Course - Really enjoyed it

Ann Chance, ASA
Excellent course.


Sue Bray, HMP & YOI Doncaster
Was very nervous about the courese but really enjoyed it and it has motivated me a lot.


Laura Boon, Oasis Serviced Offices

Excellent course & Excellent trainer!

Julie Scott, LSI

Delivered extremely well. Really enjoyed the course, would definately recommend to my collegues!

Kay Rooney, EMS Sigma LTD

The course was very worthwhile and one of the best I have been on. The trainer was excellent & I would definately go on another course of hers again.

Bethan Powell, BSC Pontypool

Very enjoyable course. Lots covered and extremely interesting. Excellent delivery and very stylish.

John Jaser, Imperial Commercials Warwick
I thought this course and trainer were excellent. I was quite apprehensive before the course but I'm really pleased I came and have taken a lot from it.


Alexander Berlone, West Yorkshire PTE Metro
I throroughly enjoyed today's training and have gained some valuable tools to help me.


Claire Chappie, North Devon Council
Excellent.


Kate Smith, Siemens IT Solutions

Excellent trainer - Great guidance and specific examples.

 

Martin Worman, Siemens IT Solutions and Services

Extremely helpful inate, fantastic course & fantastic skills to take away.

Kelly Morton, WYPTE Metro
I found it a very valuable course which was interactive and fun as well! Thanks!


Ruth Treckleton, Siemens

Really effective course, gained a lot of knowledge, really interesting.

Jodie Booth, Metro

Great course - well presented.

Abby Willis, Wilmington plc

Really brilliant training. We covered a lot but I din't feel like I have information overload. I have come away with really practiced actionable tips that I feel are realistic.

Rosemary Bullimore, Historic Royal Palaces

Excellent.

Michelle Jackson, Buxton Opera House

Course was extremely useful & relevant to my role and would be of benefit if other colleagues attended to improve work environment.

Sarah Hawsworth, Paladin

The course exceeded expectations and was extremely useful.

Abigail Holt, Liquid Personnel

Really enjoyed the course, was very beneficial for the whole team.

Charlotte Pogson, Liquid Personnel

Enjoyed the course particularly as small number made it morew interactive and personalised. Got more out of it.

Abigail Austin, Barclaycard

Well structured and delivered course. Thank you.

Richard Ward, Maritime & Coastguard Agency

Course was extremely practical which was not what I expected and thus far better than any other I have been on.

Neil Grow, PKL Group (UK) Ltd

Trainer excellent. Thoroughly enjoyed the course

Katie Hall, International Trade Centre - Geneva
Had a fantastic day - really focused on my actions.
Cat Graham, Total People Ltd
Brilliant course, trainer was excellent.
Kirsten Geddes, Atmos Consulting Ltd
Very good course. Excellent trainer. Gained a lot from you.
Sharon Holmes, Audit Commission
This has been a great course for me as this course has given me confidence to work within my role.
Suzanne Christine Ringrose, AXA Insurance
Excellent course; highly recommended!
Susanne Andrews, Derwen College
An excellent course, excellent trainer and suits my needs.
Paul Riley, Nottinghamshire Fire & Rescue Service
A really valuable day - lots of things to think about and tactics to use. Tutor was excellent and advice given appreciated.
Annabel Bennett, Sheffield Doc/Fest
Very good course which exceeded expectations.
Samantha Solley, Clear Channel Entertainment
The course was very informative and I will definitely put my learning into practice in the workplace.
Alexandra Marchant - Clear Channel Entertainment
A personally inspiring tutor and course.
Nicola Brooks, Walton Goodland
Excellent day.
John Steward, Burnt Tree Vehicle Solutions
I have been so impressed with Suzanne. Professional, confident, friendly. Her didactics were excellent.
Eliane Bajak, Michelin Services
A very enjoyable day - excellent delivery of material!
Louise Hayes, G&J Greenall
The course was excellent and far exceeded my expectations.
Heather Ingley, Wilton Park Executive Agency
Thoroughly enjoyable and relevant days training! Thank you.
Lisa Elvy, Wilton Park
Brilliant course. Very useful mix of theory, role play, group exercises, sensitive and enthusiastic training.
Emma Bates, Wilton Park
An excellent course delivered by an excellent and clearly experienced teacher. Personalised due to smaller group which worked better.
Paul Richardson, Siemens
This was the most enjoyable course I have ever been on, the trainer was very knowledgeable & engaging & made the topic interesting & entertaining.
Kerry OBoyle, Standard Life
Enjoyable course presented in a manner which encouraged total involvement and participation.
Mark Lepkowski, Gambling Commission
Excellent course, good skills shared and advice received.
Sue Hutchinson, Baker Tilly
Very enjoyable day - far better than I thought!!
Andy Briggs, Serco
This course was more enjoyable than I was expecting. V enjoyable.
Jane Temperley, DHL
Excellent course, really focused the mind!
Paula Mumford, Clyde & Co
Never thought I would enjoy the course but found it enlightening & motivational. Thank-you!
Louise Williams, The British Horseracing Authority
Really excellent course.
Laura Inness, Brewin Dolphin
Course was excellent. Tracey was fantastic as a trainer.
Kelly Small, Brewin Dolphin
Great course and fantastic teacher. I really got a lot out of todays session. I would highly recommend Suzanne to my company for further training.
Anna Dixon, McCann Erickson
Excellent course and tutor.
James Evans, Brother International Europe
A great training experience.
Tom Bevan, Accenture
Enjoyed course. Definitely helpful.
Chris Umali, PHS Group
Suzanne was a lovely trainer with loads of personality, interacted well with group and made the day personal.
Anne Hinson, Siemens Healthcare
Angie presented the course extremely well and was able to relate the content to my roles.
Gemma Leary, PHS Datashred
Great course, focus on specific needs!
Vicki McAllister, Amino Communications
Excellent training - very useful.
Ruth Foster, Berrymans Lace Mawer

Benefits

  • Develop confidence in the use of assertiveness skills
  • Understand different behaviour patterns and the reasons they arise
  • Understand the need for negotiation and persuasion in the workplace
  • Practice assertiveness skills and develop an action plan
In-Person Training
Live Virtual Training
Book your place on one of our scheduled courses...
10th Jan 2025
Manchester
£480.00
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10th Jan 2025
Edinburgh
£480.00
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14th Jan 2025
Bristol (Clifton)
£480.00
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14th Jan 2025
Nottingham
£480.00
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15th Jan 2025
Leeds
£480.00
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16th Jan 2025
London
£480.00
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20th Jan 2025
Nottingham
£480.00
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23rd Jan 2025
Leeds
£480.00
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24th Jan 2025
London
£480.00
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27th Jan 2025
Birmingham
£480.00
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View 98 more available dates
30th Jan 2025
Manchester
£480.00
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31st Jan 2025
Edinburgh
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6th Feb 2025
Bristol (Clifton)
£480.00
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6th Feb 2025
Manchester
£480.00
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6th Feb 2025
Edinburgh
£480.00
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10th Feb 2025
Birmingham
£480.00
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11th Feb 2025
Bristol (Clifton)
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12th Feb 2025
Nottingham
£480.00
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14th Feb 2025
Birmingham
£480.00
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19th Feb 2025
Leeds
£480.00
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20th Feb 2025
Leeds
£480.00
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24th Feb 2025
London
£480.00
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27th Feb 2025
Manchester
£480.00
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28th Feb 2025
Manchester
£480.00
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28th Feb 2025
Edinburgh
£480.00
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7th Mar 2025
Nottingham
£480.00
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13th Mar 2025
Edinburgh
£480.00
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13th Mar 2025
London
£480.00
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17th Mar 2025
Bristol (Clifton)
£480.00
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20th Mar 2025
Leeds
£480.00
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21st Mar 2025
Birmingham
£480.00
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21st Mar 2025
London
£480.00
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27th Mar 2025
Manchester
£480.00
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27th Mar 2025
Leeds
£480.00
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1st Apr 2025
Edinburgh
£480.00
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4th Apr 2025
Manchester
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4th Apr 2025
Nottingham
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10th Apr 2025
Leeds
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10th Apr 2025
Birmingham
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15th Apr 2025
London
£480.00
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17th Apr 2025
Bristol (Clifton)
£480.00
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17th Apr 2025
Edinburgh
£480.00
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23rd Apr 2025
Leeds
£480.00
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23rd Apr 2025
Birmingham
£480.00
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29th Apr 2025
Manchester
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6th May 2025
Edinburgh
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8th May 2025
Nottingham
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8th May 2025
London
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13th May 2025
Manchester
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13th May 2025
Birmingham
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14th May 2025
Edinburgh
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16th May 2025
Manchester
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16th May 2025
Nottingham
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22nd May 2025
London
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28th May 2025
Bristol (Clifton)
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30th May 2025
Aberdeen (Berry Street)
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30th May 2025
Birmingham
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5th Jun 2025
Leeds
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6th Jun 2025
Edinburgh
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12th Jun 2025
Nottingham
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18th Jun 2025
London
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23rd Jun 2025
Bristol (Clifton)
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27th Jun 2025
Leeds
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27th Jun 2025
Birmingham
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2nd Jul 2025
Edinburgh
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3rd Jul 2025
Manchester
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8th Jul 2025
Manchester
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17th Jul 2025
Aberdeen (Berry Street)
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21st Jul 2025
Nottingham
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London
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25th Jul 2025
Birmingham
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Edinburgh
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26th Aug 2025
Bristol (Clifton)
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28th Aug 2025
Edinburgh
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28th Aug 2025
Leeds
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1st Sep 2025
Nottingham
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2nd Sep 2025
London
£480.00
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5th Sep 2025
Manchester
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12th Sep 2025
Bristol (Clifton)
£480.00
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16th Sep 2025
Nottingham
£480.00
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17th Sep 2025
Birmingham
£480.00
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18th Sep 2025
Edinburgh
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Places
22nd Sep 2025
Aberdeen (Berry Street)
£480.00
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25th Sep 2025
London
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29th Sep 2025
Manchester
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10th Oct 2025
London
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16th Oct 2025
Leeds
£480.00
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17th Oct 2025
Nottingham
£480.00
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20th Oct 2025
Leeds
£480.00
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20th Oct 2025
Birmingham
£480.00
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23rd Oct 2025
Edinburgh
£480.00
Places
29th Oct 2025
Aberdeen (Berry Street)
£480.00
Places
30th Oct 2025
Manchester
£480.00
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14th Nov 2025
Manchester
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24th Nov 2025
Leeds
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24th Nov 2025
Birmingham
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London
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Edinburgh
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4th Dec 2025
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8th Dec 2025
Bristol (Clifton)
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11th Dec 2025
Birmingham
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Nottingham
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16th Dec 2025
London
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18th Dec 2025
Bristol (Clifton)
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23rd Dec 2025
Leeds
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24th Dec 2025
Manchester
£480.00
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...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,200.00
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Each additional £100.00
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½ day on-site£750.00
1 day on-site£1,250.00
U-Choose Training
Per delegate£480.00
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Book your place on one of our online courses...
6th Jan 2025
Full Day
£280.00
Places
7th Jan 2025
Free Virtual 30-Minute Taster (10.00-10.30)
FREE
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4th Feb 2025
Free Virtual 30-Minute Taster (10.00-10.30)
FREE
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10th Feb 2025
Full Day
£280.00
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4th Mar 2025
Free Virtual 30-Minute Taster (10.00-10.30)
FREE
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10th Mar 2025
Full Day
£280.00
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1st Apr 2025
Free Virtual 30-Minute Taster (10.00-10.30)
FREE
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8th Apr 2025
Full Day
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Full Day
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Full Day
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View 6 more available dates
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Full Day
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Full Day
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15th Sep 2025
Full Day
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6th Oct 2025
Full Day
£280.00
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10th Nov 2025
Full Day
£280.00
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1st Dec 2025
Full Day
£280.00
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...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Executive Coaching
½ day 1-2-1 virtually£600.00
1 day 1-2-1 virtually£950.00
U-Choose Virtual Training
Per delegate£280.00
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