Understanding Discipline and Grievance course

Course Overview

Handling discipline and grievance issues needs to be handled with confidence; yet is often a feared activity. Done correctly it helps to keep staff motivated, done incorrectly it creates an unhelpful atmosphere and company culture, as well as potentially costing a company money in tribunals. The seminar will explore all these issues and include practical ways to make progress and handle effectively, discipline and grievance issues.

This Understanding Discipline and Grievance training course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Understanding Discipline and Grievance London
Understanding Discipline and Grievance Manchester
Understanding Discipline and Grievance Nottingham
Understanding Discipline and Grievance Birmingham
Understanding Discipline and Grievance Bristol
Understanding Discipline and Grievance Edinburgh
Understanding Discipline and Grievance Leeds

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Dealing with Difficult People
Managing Conflict
Managing Bullying at Work
Introduction to HR Skills
Managing Difficult Staffing Situations

This course qualifies for Continuous Professional Development hours. Learn more about CPD

Timetable

09:30 - 10:00Coffee & Course Objectives

10:00 - 10:30 Definitions (Defining terms: e.g. discipline, grievances, what is problem people behaviour, establishing why we need to have rules and procedures and company policies, the role of legislation in disciplines and grievances)

10:30 - 10:45 The Improvement and Punishment Balance (What viewpoints do we hold on blame or gain)

10:45 - 11:00 Setting SMART Objectives and Standards (Reasons for unacceptable performance, identifying and solving competence and commitment issues)

11:00 - 11:15: Coffee break

11:15 - 12:00 Identifying and Solving Typical Problems (Correctly identifying unacceptable attendance, relationships / behaviour; and determining when to counsel, coach, or discipline)

12:00 - 13:00 Solving Problems by Using a Three Step Model Approach (Identifying all the keys actions needed in: Investigating and establishing facts; Exploring and checking; Establishing possible actions and deciding)

13:00 - 13:45 Lunch

13:45 - 14:30 How to Interview (Handling the discipline interview and Handling the grievance interview)

14:30 - 15:00 Spending Time on Prevention (Raising morale at work and improving motivation at work, using The Recipe for Managing People the Right Way)

15;00 - 15:15 Coffee

15:15 - 16:30 Dismissal (Handling dismissal with confidence, using the five per cent view of discipline and grievances)

16:30 Summary & Action Plans Agreed

Testimonials

Very good relaxed and informative.

Carl Lowndes, Campanile Coventry

Really enjoyed it & found it v useful on specific issues.

Juliet Paull, Savills

Benefits

Understand fundamentally what discipline is all about
How to spend time on prevention and to prevent discipline and grievance problems
How to interview and handle discipline hearings
How to handle dismissal
Structured approaches to use when handling discipline and grievances in the work place