Credit Control

1 Day
Edinburgh 21st Nov 2024
11th Dec 2024
5.5 hours

Course Overview

Credit Control. The aim of this course is to provide delegates with an awareness and basic understanding of credit control methods and techniques. It aims to enable managers to be more effective in ensuring their customers meet their commitments to pay regularly and on time.

This finance training course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Credit Control London
Credit Control Manchester
Credit Control Nottingham
Credit Control Birmingham
Credit Control Bristol
Credit Control Edinburgh
Credit Control Leeds

Related Courses

Here is a selection of courses that we think you might also be interested in.

Advanced Credit Control - Customer Focused
Maximising Cashflow, Sales & Profitability
Managing Conflict
Dealing with Difficult People
Handling Difficult Conversations Confidently - Half Day (pm)

This course qualifies for Continuous Professional Development hours. Learn more about CPD

Timetable

09:30 - 10:00 Coffee & Course Objectives

10:00 - 10:30 A Sale is not Completed Until The Bill has been Paid - The Need for Credit Control

10:30 - 11:15 Credit Rating

11:15 - 11:30 Coffee Break

11:30 - 13:00 Credit Control

13:00 - 14:00 Lunch

14:00 - 15:00 Importance of the Telephone

15:00 - 16:00 Importance of Written Communications

16:00 - 16:30 Customer Sanctions

16:30 Summary & Action Plans Agreed

Testimonials

Attended virtual course:

I enjoyed the course; Di was friendly and knowledgeable and the course met my expectations. 

Valeria Jackson, A-Gas EM Ltd

Excellent one to one training delivered by Malcolm. Very informative and met course needs, engaging throughout and enjoyable.

Kyle Harris, Recann Limited

Attended virtual course:

Di, my tutor, was very easy to talk to throughout and was clear with every topic spoken about.

The course has broadened my awareness around the importance of cash flow and the need for credit control.

The help given in regard to communication and techniques has helped massively, with confidence too.

Georgia Burt, FFX Ltd

Attended virtual training:

Really interactive trainer who made sure everyone was involved all the way and helped me develop my ideas and also give me the confidence to share them with my team leader

Mya Akbar, WSP Management Services Ltd

Attended virtual session:

I really enjoyed the course and I feel that it pushed me to understand more on what areas I should work on as a person who is quite new to this role. The simulation experience was great and the interactive discussions between credit controllers give a good amount of insight.

Tajwar Intesar, WSP Management Services Ltd

Excellent training very informative and practical with achievable goals. Fun too!

Emmanual Samuel, Medway NHS Foundation Trust

Really enjoyed, very informative and helpful.

Daniel Moore, Lowell Financial

A great course. Very helpful indeed.

Whitney Allan, Holleys Fine Foods Ltd

Excellent course, professionally presented, very helpful!

Reuben Holley, Holleys Fine Foods Ltd

Enjoyable and informative.

Lynda Denton, Straight Manufacturing Ltd

Geoff is a fantastic trainer, really enjoyed this course and have come away with a lot of knowledge and confidence due to him listening and adhering to my personal issues with credit control.

Beth Lowe, International Tube & Fittings

Very helpful and friendly training session.

Jon Crow, Active Life Ltd

Very informative and useful course.

Victoria Sawyer, Pickerings Lifts

Tracey delivered a good course and made credit control interesting and fun.

Gina Da Silva, Synergy CRS

Wonderful day and would definitely recommend.

Georgia Sale, E J Bowman (Birmingham) Ltd

An enjoyable, relaxed and interactive course.

Julianne Jones, Manbat

Very enjoyable day!

Sarah Jordan, Lausdown Veterinary Surgeons

Great trainer full of great knowledge & understanding.

Jane Bolwell, Response One

Very interesting and informative day - thanks

Jo Griffin, DKA

Enthusiastic and knowledgeable facilitator, helped make the course engaging and quick.

Tom Brown, Marks and Spencer

Great delivery, better than expected. Came away with confidence and proactive approach.

Nuala Domellan, Marks and Spencer

The course wasn't what I expected. I would say it actually exceeded my expectations and will be useful for my role.

Ewan Anderson, Marks and Spencer
Really enjoyed myself, was nervous to begin with but day was extremely relaxing and productive.
Leigh Watson, Trade Distribution Ltd
Brilliant - really helpful. I am leaving feeling a lot more knowledgeable and confident.
Jenni Bennett, WARP Technologies
Clear and concise delivery of information.
Christopher Sutcliffe, Surfachem Ltd
I liked the informal style of the course. It encouraged participation and we all shared ideas.
Donna Morris, Prem Group
Very good & informative course that has given me more confidence in my role and a better understanding.
Nikki Simms, Mercedes Benz Direct
Very good course. Took a great deal away with me - great food.
Nicola Woods, Mouchel
I enjoyed this course. It identified possible problems & offered solutions
Janice Stenhouse, Erdington Distillers Ltd
Very enjoyable course.
Tracey lalan, NEBOSH
Very good course.
Jackie Elderton, NEBOSH

Benefits

  • An understanding of the importance of credit control to business success
  • Knowledge of credit ratings and credit procedures
  • Best practice in debt collection
  • Write offs and sanctions for customers
In-Person Training
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