Outstanding Customer Service Skills

1 Day
Birmingham 7th Jan 2025
6th Jan 2025
5.5 hours

Course Overview

An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimately to deliver outstanding customer service.

This Outstanding Customer Service Skills training course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Outstanding Customer Service Skills London
Outstanding Customer Service Skills Manchester
Outstanding Customer Service Skills Nottingham
Outstanding Customer Service Skills Birmingham
Outstanding Customer Service Skills Bristol
Outstanding Customer Service Skills Edinburgh
Outstanding Customer Service Skills Leeds

Related Courses

Here is a selection of courses that we think you might also be interested in.

Customer Excellence for Finance Staff
Customer Satisfaction as a Selling Tool
Advanced Customer Service for the Tourism, Leisure and Hospitality Industry
Customer Care
Advanced Customer Service for the Public Sector
Excellent Customer Care - Incoming Calls

This course qualifies for Continuous Professional Development hours. Learn more about CPD

Timetable

09:30 - 10:00 Coffee & Introduction

10:00 - 10:30 What makes for good customer care

10:30 - 11:00 Getting it Right - Building on your Good Practices

11:00 -11:15 Coffee Break

11:15 - 12:45 Developing your Customer Care skills

12:45 - 13:00 Discussion and Action Points from the morning

13:00 -14:00 Lunch

14:00 - 15:30 Handling Difficult Situations

15:30 - 16:30 Tracking and measuring satisfaction

16:30 Summary and Action Plans Agreed

Testimonials

Attended virtual course:

Candy presented the course extremely well and kept me engaged throughout. We had lots of opportunities to ask questions and talk about real life examples which made for a really enjoyable and informative course, which more than met my expectations.

Donna Dawkins, EQUANS

Malcolm delivered a good and informative course. Picked up a number of good behaviours and approaches which will ensure these tips are enforced. Well worth attending.

Sean Cronian, WSP

Very good opportunity to discuss with colleagues in different departments together to develop and provide the best customer care experience for our clients.

Lucy Brighton, Dataplan Payroll Ltd

Amazing! Thank-you.

Satpal Brar, ITH Pharma

The course was adapted to meet the full expectations of our team and the trainer understood our issues and needs.

Sally Henry, Watershed Packaging

A very engaging , informative day.

Natasha Matthews, Watershed Packaging
A very thorough and tailored course.


Graeme Horner, Geocel LTD

Thorougly enjoyed the course.

Rosie Chaplin, St Michaels Hospital Braintree NHS

Excellent course. the trainer adapted the training specifically to my needs.

David Bridson, Arla Foods

It was great - no improvement necessary.

Andrea Smallman, The Booksellers Association

A very practical and useful course - I thought I knew everything!

Nick Faulkner, ehouse

Excellent course, very enjoyable.

Ian Wright, Unicorn Products

Course was very practical. Met all of my objectives and the open discussions were very useful.

Emma Prout, University of Glamorgan

Thanks for an enjoyable course, excellent throughout.

Matthew Rankin, Unicorn Products Ltd

Really enjoyed the course today. Learnt a lot especially how to deal with difficult situations.

Louise Nicholson, Bandvulc Group

Learnt a lot, very informative.

Claire Graves, Takeuchi Mfg UK Ltd

A very helpful and insightful day.

Louise South, Takeuchi Mfg UK Ltd

It was excellent.

Adele Wilkinson, Takeuchi Mfg UK Ltd

I learned a lot today. It was very worthwhile.

Clint Kelly, Takeuchi Mfg UK Ltd
Enjoyed the course - very tailored to my needs.
Mhari Ross, Banff & Buchan College of FE
Pleasantly surprised with the course. Found it interesting and useful.
Kelly Alcock, Media Hut
Very good course and interesting.
Emma Semo, Traka plc
An excellent one day course.
Phil Harding, Synergy Healthcare
Well-structured course with a highly-skilled & competent tutor.
Rob Harrable, Synergy Healthcare
Fully enjoyed the interactive nature of the course. Good balance of theory and practice, did not lose my attention for a second.
Katrin Malksoo, Indigo Vision

Benefits

  • A greater awareness of the customers and clients perspectives and needs
  • A better understanding of themselves; both strengths and improvement areas
  • An opportunity to gain more advanced customer care skills
  • The opportunity to work on improvement areas
  • An action plan for continuous improvement
In-Person Training
Live Virtual Training
Book your place on one of our scheduled courses...
7th Jan 2025
Birmingham
£430.00
Places
8th Jan 2025
Nottingham
£430.00
Places
9th Jan 2025
Leeds
£430.00
Places
17th Jan 2025
Bristol (Clifton)
£430.00
Places
20th Jan 2025
London
£430.00
Places
24th Jan 2025
Manchester
£430.00
Places
29th Jan 2025
Edinburgh
£430.00
Places
4th Feb 2025
Birmingham
£430.00
Places
5th Feb 2025
Leeds
£430.00
Places
6th Feb 2025
Edinburgh
£430.00
Places
View 74 more available dates
12th Feb 2025
London
£430.00
Places
18th Feb 2025
Bristol (Clifton)
£430.00
Places
26th Feb 2025
Manchester
£430.00
Places
26th Feb 2025
Nottingham
£430.00
Places
4th Mar 2025
Nottingham
£430.00
Places
5th Mar 2025
Leeds
£430.00
Places
12th Mar 2025
Birmingham
£430.00
Places
20th Mar 2025
Bristol (Clifton)
£430.00
Places
24th Mar 2025
London
£430.00
Places
25th Mar 2025
Edinburgh
£430.00
Places
26th Mar 2025
Manchester
£430.00
Places
2nd Apr 2025
Nottingham
£430.00
Places
9th Apr 2025
London
£430.00
Places
16th Apr 2025
Leeds
£430.00
Places
23rd Apr 2025
Bristol (Clifton)
£430.00
Places
23rd Apr 2025
Birmingham
£430.00
Places
25th Apr 2025
Manchester
£430.00
Places
1st May 2025
Manchester
£430.00
Places
1st May 2025
Nottingham
£430.00
Places
8th May 2025
Leeds
£430.00
Places
14th May 2025
Birmingham
£430.00
Places
22nd May 2025
Edinburgh
£430.00
Places
23rd May 2025
Bristol (Clifton)
£430.00
Places
30th May 2025
London
£430.00
Places
2nd Jun 2025
Nottingham
£430.00
Places
3rd Jun 2025
Bristol (Clifton)
£430.00
Places
11th Jun 2025
Leeds
£430.00
Places
18th Jun 2025
Manchester
£430.00
Places
20th Jun 2025
Birmingham
£430.00
Places
25th Jun 2025
Edinburgh
£430.00
Places
30th Jun 2025
London
£430.00
Places
2nd Jul 2025
Nottingham
£430.00
Places
4th Jul 2025
Edinburgh
£430.00
Places
9th Jul 2025
Birmingham
£430.00
Places
16th Jul 2025
Bristol (Clifton)
£430.00
Places
16th Jul 2025
London
£430.00
Places
23rd Jul 2025
Leeds
£430.00
Places
30th Jul 2025
Manchester
£430.00
Places
4th Aug 2025
Edinburgh
£430.00
Places
7th Aug 2025
Nottingham
£430.00
Places
12th Aug 2025
Manchester
£430.00
Places
13th Aug 2025
Birmingham
£430.00
Places
19th Aug 2025
London
£430.00
Places
26th Aug 2025
Bristol (Clifton)
£430.00
Places
27th Aug 2025
Edinburgh
£430.00
Places
29th Aug 2025
Leeds
£430.00
Places
1st Sep 2025
Leeds
£430.00
Places
4th Sep 2025
Birmingham
£430.00
Places
10th Sep 2025
Bristol (Clifton)
£430.00
Places
10th Sep 2025
Edinburgh
£430.00
Places
19th Sep 2025
Nottingham
£430.00
Places
25th Sep 2025
Manchester
£430.00
Places
29th Sep 2025
London
£430.00
Places
1st Oct 2025
Nottingham
£430.00
Places
7th Oct 2025
Edinburgh
£430.00
Places
15th Oct 2025
Birmingham
£430.00
Places
20th Oct 2025
London
£430.00
Places
22nd Oct 2025
Bristol (Clifton)
£430.00
Places
22nd Oct 2025
Manchester
£430.00
Places
27th Oct 2025
Leeds
£430.00
Places
4th Nov 2025
Nottingham
£430.00
Places
6th Nov 2025
Leeds
£430.00
Places
7th Nov 2025
Bristol (Clifton)
£430.00
Places
13th Nov 2025
Birmingham
£430.00
Places
19th Nov 2025
Manchester
£430.00
Places
24th Nov 2025
London
£430.00
Places
28th Nov 2025
Edinburgh
£430.00
Places
2nd Dec 2025
Nottingham
£430.00
Places
9th Dec 2025
Bristol (Clifton)
£430.00
Places
11th Dec 2025
Birmingham
£430.00
Places
17th Dec 2025
Leeds
£430.00
Places
18th Dec 2025
London
£430.00
Places
24th Dec 2025
Manchester
£430.00
Places
31st Dec 2025
Edinburgh
£430.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,100.00
6-10 delegates £1,500.00
Each additional £100.00
1-2-1 Executive Coaching
½ day on-site£750.00
1 day on-site£1,250.00
U-Choose Training
Per delegate£430.00
Please choose a training location
Duration
Places
Book your place on one of our online courses...
6th Jan 2025
Free Virtual 30-Minute Taster (14.30-15.00)
FREE
Places
17th Jan 2025
Full Day
£280.00
Places
10th Feb 2025
Free Virtual 30-Minute Taster (15.00-15.30)
FREE
Places
18th Feb 2025
Full Day
£280.00
Places
10th Mar 2025
Free Virtual 30-Minute Taster (15.00-15.30)
FREE
Places
18th Mar 2025
Full Day
£280.00
Places
4th Apr 2025
Full Day
£280.00
Places
22nd Apr 2025
Free Virtual 30-Minute Taster (11.30-12.00)
FREE
Places
19th May 2025
Full Day
£280.00
Places
17th Jun 2025
Full Day
£280.00
Places
View 6 more available dates
18th Jul 2025
Full Day
£280.00
Places
18th Aug 2025
Full Day
£280.00
Places
18th Sep 2025
Full Day
£280.00
Places
17th Oct 2025
Full Day
£280.00
Places
17th Nov 2025
Full Day
£280.00
Places
10th Dec 2025
Full Day
£280.00
Places
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Executive Coaching
½ day 1-2-1 virtually£600.00
1 day 1-2-1 virtually£950.00
U-Choose Virtual Training
Per delegate£280.00
Places
Duration