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PTP News Tag Archive: call centre

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How to deal with difficult customers

Difficult customers are one of the biggest challenges for the customer services team within any business. In the age of the internet they are even...
How to deal with difficult customers
Latest News

10 tips for great customer service

Great customer service opens the door to business success. A loyal and well serviced customer base will provide any business with revenue and the...
10 tips for great customer service
Latest News

How could customer care training improve your customer services?

Customer service has a big impact on every business – 78% of consumers have abandoned a transaction or relationship if they have had a bad...
How could customer care training improve your customer services?
Latest News

Dealing with Difficult People Training a Hit

2 weeks ago PTP delivered a 1-day course entitled Dealing with Difficult People to staff at University College Birmingham. They had many different...
Dealing with Difficult People Training a Hit
Latest News

Sales Training - Customer Care Training - 2014 Price Reduction

2014 Sales Training & Customer Care Training Courses from £195 PTP is pleased to announce that for a trial period, we have reduced the...
Sales Training - Customer Care Training - 2014 Price Reduction
Latest News

Customer Care Training for Finance Staff 'Excellent'

PTP's customer care training course, Customer Excellence for the Finance Environment was delivered recently to two of Zoopla's...
Customer Care Training for Finance Staff 'Excellent'
Latest News

Telephone Training with PTP is Sweet

Philip Baggard of Tate & Lyle Sugars recently attended our Dealing with Incoming Calls Positively, a 1-day training course in telephone...
Telephone Training with PTP is Sweet