How to deal with difficult customers
Difficult customers are one of the biggest challenges for the customer services team within any business. In the age of the internet they are even...
10 tips for great customer service
Great customer service opens the door to business success. A loyal and well serviced customer base will provide any business with revenue and the...
How could customer care training improve your customer services?
Customer service has a big impact on every business – 78% of consumers have abandoned a transaction or relationship if they have had a bad...
Dealing with Difficult People Training a Hit
2 weeks ago PTP delivered a 1-day course entitled Dealing with Difficult People to staff at University College Birmingham. They had many different...
Sales Training - Customer Care Training - 2014 Price Reduction
2014 Sales Training & Customer Care Training
Courses from £195
PTP is pleased to announce that for a trial period, we have reduced the...
Customer Care Training for Finance Staff 'Excellent'
PTP's customer care training course, Customer Excellence for the Finance Environment was delivered recently to two of Zoopla's...
Telephone Training with PTP is Sweet
Philip Baggard of Tate & Lyle Sugars recently attended our Dealing with Incoming Calls Positively, a 1-day training course in telephone...