How to advance your negotiation skills
Negotiation skills are crucial in business – and crucial in life. Effective negotiation opens the door to promotion and success, as well as...
Learning to delegate - managing a workload within your team
Successful delegation is crucial to improving results and critical when it comes to team operation. However, it’s not something that comes...
What are the most effective approaches to employee appraisals?
The process of employee appraisals differs from one organisation to another and will depend, to a certain extent, on the culture of the business....
Bullying at work: A growing issue
The problem of bullying at work has become a hot topic recently. And it is an issue that workplaces all across the country are struggling with....
What skills do you need as a first-line manager?
Promotion to a first-line manager position can be a career-changing moment. However, it may also leave you feeling like you’re balanced on the...
Tips for beginning a new management or supervisor role
Moving up in a career means tackling the challenges that managing or supervising other people can bring. This doesn’t just require the...
What role does body language play in business?
Whether you’re interacting with clients, or having a catch up with your team, your body language will say a lot about your thoughts and...
The importance of assertiveness in the work place
No matter where you work – or what sector you are employed in – there are some fairly similar themes that tend to persist. For example,...
How to deal with difficult customers
Difficult customers are one of the biggest challenges for the customer services team within any business. In the age of the internet they are even...
10 tips for great customer service
Great customer service opens the door to business success. A loyal and well serviced customer base will provide any business with revenue and the...
How important is finance is to non finance managers?
Business is driven by numbers. So, even for those managers who don’t have “finance” in the job title, there’s still a need to ensure...
Why should Britain close the gap on management skills?
According to the whitepaper released as part of the government’s Industrial Strategy in November, poor management skills could account for a...
How can you measure ROI on your sales training?
Sales training is a highly effective way to improve team performance and boost overall results. However, when it comes to quantifying its impact...
What type of Management Training is the best fit for you?
At PTP we offer a range of interactive and practical management courses that are designed specifically for the client. Our courses run with a...
How could encouraging the personal development of staff through training reduce your business costs?
It may seem overwhelming investing both time and money into professional development and training, however, your investing will ultimately save...
How could customer care training improve your customer services?
Customer service has a big impact on every business – 78% of consumers have abandoned a transaction or relationship if they have had a bad...
How can you lead your team through effective delegation?
Regardless of your position in a company, if you are leading a team in any way, as a department leader or even CEO of a company, delegation is one...
What role does Emotional Intelligence play in the workplace?
We’ve all heard of different areas of training, from managerial training to personal development training… but something that is less...