Secretarial support is vital in many industries and those in these roles have a lot of opportunities. Key to this will be the skills that you’re able to bring to any role that you do. The right skill set will not only make you an invaluable part of the team but also ensure that you enjoy your experience too. Here are 8 skills to focus on if you want to develop your secretarial career
Communication
This is vital in a secretarial role and could take the form of verbal (answering calls or discussing projects), written (emails or reports), non-verbal (confident body language) or visual (using visual elements to communicate).
Technology skills
This is vital in a secretarial role and could take the form of verbal (answering calls or discussing projects), written (emails or reports), non-verbal (confident body language) or visual (using visual elements to communicate).
Being able to type and take notes
These skills are basic for a successful secretarial career and can be improved through online courses and learning so that you’re performing to the best of your ability.
People skills
You’re likely to be asked to deal with a wide variety of people throughout a secretarial career so it’s important to be able to manage them. That could be communicating with customers on behalf of your employer or dealing with unhappy clients. Great people skills help to ensure a positive outcome to these interactions.
Organisation and management
You’re likely to be asked to deal with a wide variety of people throughout a secretarial career so it’s important to be able to manage them. That could be communicating with customers on behalf of your employer or dealing with unhappy clients. Great people skills help to ensure a positive outcome to these interactions.
Being flexible and adaptable
This is vital so that you can respond to what can be a constantly-changing list of requirements and needs. Time management skills will be essential here and it can also be beneficial to learn how to manage your emotions and mindset, especially when you’re in a pressured environment.
A good eye for detail
This is vital so that you can respond to what can be a constantly-changing list of requirements and needs. Time management skills will be essential here and it can also be beneficial to learn how to manage your emotions and mindset, especially when you’re in a pressured environment.
Being proactive
Rather than simply waiting to be told what to do next, being proactive means you’re able to anticipate what might be required and either start that, or be ready to. This is such a highly valued skill because it means someone is able to contribute to the smoother operation of the company overall.
These skills are all essential in business generally and will significantly help to develop a secretarial career. Find out more by booking onto our Personal Organisation skills for Secretaries and PAs training course.