2 weeks ago PTP delivered a 1-day course entitled
Dealing with Difficult People to staff at University College Birmingham. They had many different roles from cashier to librarian and these were their comments on their feedback forms following the course:
Best course attended yet, trainer kept it interesting and fun throughout.- Rachel Farrell
Trainer was excellent. - Debbie Austin
Very well presented, engaging & informative. Thank-you.- Martin Bennett
I found today to be a very rewarding training session. - Nick Betts
This
dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides the skills necessary for dealing with hard-to-handle people.
- Recognise classic profiles of difficult people and strategies for handling them
- Pre-empt challenging situations and avoid escalating them further
- Recognise personality types with which you may clash
- Handle aggressive behaviour
- Calm angry, upset and unresponsive individuals
Very good course overall. Trainer got message across very well with good humour and examples - Gavin Ivery, Gillette Uk Ltd
The content of the day was excellent, everything was covered clearly and thoroughly - Ben Brooks-Wilkin, S& B Herba Foods Ltd
It was great, could not be better- Yasser Alloqmane, Ringley
Initially I thought the trainer was a bit overly erring towards touchy, feely stuff BUT realised it was actually very beneficial and useful. A lot of class participation - Great! - Lynne Madgwick, National Air Traffic Services
Very good course, common sense approach.- Natalie Ives, Savills Insurance Services
Extremely useful course, very happy the material was adapted to suit delegates needs. Great, beneficial day - Louise Seavons, DLA
The way we approach clients and colleagues - even those we find the most difficult - can either exacerbate or diffuse tense situations. This course will teach you the best methods to adopt taking into account your own personality traits with those you interact with. To view dates for this
dealing with difficult people course in London, Bristol, Birmingham, Nottingham, Manchester , Leeds and Edinburgh please
click here.
2 weeks ago PTP delivered a 1-day course entitled Dealing with Difficult People to staff at University College Birmingham. They had many different roles from cashier to librarian and these were their comments on their feedback forms following the course:
Best course attended yet, trainer kept it interesting and fun throughout.- Rachel Farrell
Trainer was excellent. - Debbie Austin
Very well presented, engaging & informative. Thank-you.- Martin Bennett
I found today to be a very rewarding training session. - Nick Betts
This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides the skills necessary for dealing with hard-to-handle people.