Customer Care Training for Finance Staff 'Excellent'

PTP's customer care training course, Customer Excellence for the Finance Environment was delivered recently to two of Zoopla's employees. Cynthia Taylor commented on this customer care training course, 'I have enjoyed every minute of the course today. The trainer was excellent.' and Simon Jones commented on this customer care training day, 'The level of engagement from the trainer was outstanding.'  

Benefits of this customer care training include:

• A greater understanding of the customers needs and how they rate customer excellence

• Understand why customers complain especially when there is a financial implication and how to put things right

• A greater understanding of the basic financial acts that govern what we do

• How to measure and track customer excellence

PTP delivers 14 customer care training courses including:

• Outstanding Customer Care Skills

  Excellent Customer care - Incoming calls

  Dealing with Difficult People

  More praise for PTP's customer care training courses:

  Very good course overall. Trainer got message across very well with good humour and examples- Gavin Ivery, Gillette Uk Ltd

  The content of the day was excellent, everything was covered clearly and thoroughly- Ben Brooks-Wilkin, S& B Herba Foods Ltd

  It was great, could not be better- Yasser Alloqmane, Ringley

  To view all PTPs customer care training courses click here.