Introduction to Quality Management training

Course Overview

Introduction to Quality Management. An introductory course to enable supervisors and managers to set and achieve high standards and to improve quality in their area of work.

This Introduction to Quality Management course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Introduction to Quality Management London
Introduction to Quality Management Manchester
Introduction to Quality Management Nottingham
Introduction to Quality Management Birmingham
Introduction to Quality Management Bristol
Introduction to Quality Management Edinburgh
Introduction to Quality Management Leeds

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This course qualifies for Continuous Professional Development hours. Learn more about CPD

Timetable

09:30 - 09:45 Coffee & Course Objectives

09:45 - 10:45 Defining quality and quality standards (Identifying the components of quality; how to set standards; who is involved)

10:45 - 11:15 Communicating standards (Getting the message across; establishing the importance of quality standards and compliance)

11:15 - 11:30 Coffee break

11.30 - 12:30 Stating clear and measurable quality standards (How to define standards; the need to measure; measurement techniques; generating feedback; information systems)

12:30 - 13:30 Lunch break

13:30 - 15:00 Identifying quality improvement techniques (Feedback loops; generating action plans; measuring performance; listening to the customer; benchmarking)

15:00 - 15:15 Tea

15.15 - 16:15 Involving and motivating staff (Inducting new staff; staff development; feedback to staff; involvement in the quality process; hearing from the customer; appraisal and managing poor performance)

16:15 - 16:30 Summary & Action Plans Agreed

Testimonials

Course delivered virtually.

I enjoyed the course and felt that a lot of the material covered was educational and thought-provoking. Di was friendly and encouraging, and delivered the course in a way that was professional and easy to follow/understand. I’m grateful that Di & PTP were able to tailor the course into a 1-2-1 session and willing to run it just for myself when the need arose. Thank you very much!

Hannah Price, Jenkins & Davies Engineering

Enjoyable day - informal and relaxed, learned a lot. Trainer fun and knowledgeable.

Angela Johnson, GC Business Growth Hub

Good introduction to the area and set me up for the future.

Peter Odudu, UMS Ltd

Really informative.

Jenny Scorah, Neom Ltd

Benefits

A clear understanding of the principles of quality
The ability to set quality standards in their area of work
An identification of methods which can be used to improve quality
Skills in motivating staff to achieve high standards

Throughout the day delegates will be encouraged to develop methodologies pertinent to their place of work through practical activities