This course is for anyone who struggles with difficult conversations in the workplace, whether about work-related performance, interpersonal skills, personal hygiene or other challenging topics. It provides delegates with a range of options for tackling difficult conversations at work in a professional and objective way, making sure that the point they want to get across is made clearly and confidently, whilst also taking into account how the message is received.
CPD Value 3 Hours
Course Benefits
- Better understanding of personality types and the best ways of communicating with others according to their preferences
- Techniques for tackling difficult topics and the opportunity to practice in a safe environment
- Insight into the mistakes most often made holding crucial conversations and how to avoid them
- A step-by-step guide for handling challenging conversations
Our Birmingham training venue
PTP's courses take place in Birmingham city centre right next to Snow Hill Station.
PTPs Birmingham venue has excellent transport links and is right next to a multi story NCP. It has free wi-fi and unlimited refreshments throughout the day. The lunch buffet which is included in all full day PTP courses is excellent.
Address
Birmingham Temple Streetl)
&Meetings
Somerset House
37 Temple Street
Birmingham
B2 5DP
This course is available in the following locataions:
Handling Difficult Conversations Confidently - Half Day (pm) London
Handling Difficult Conversations Confidently - Half Day (pm) Bristol
Handling Difficult Conversations Confidently - Half Day (pm) Manchester
Handling Difficult Conversations Confidently - Half Day (pm) Edinburgh
Handling Difficult Conversations Confidently - Half Day (pm) Nottingham
Handling Difficult Conversations Confidently - Half Day (pm) Leeds