The main focus of this course is to improve and refresh the skills of those that receive incoming calls from customers and suppliers. This course also advises on how to deal with upset/angry callers. It is very practical and when based on-site, includes the delegates receiving live calls and getting instant feedback from the trainer.
This Dealing with Incoming Calls Positively course is available throughout the UK.
CPD Value 5.5 Hours
Course Benefits
- To increase confidence in taking all incoming calls
- Understand the importance of customer care in a sales environment
- How to handle complaints in a positive way
Our Birmingham training venue
PTP's courses take place in Birmingham city centre right next to Snow Hill Station.
PTPs Birmingham venue has excellent transport links and is right next to a multi story NCP. It has free wi-fi and unlimited refreshments throughout the day. The lunch buffet which is included in all full day PTP courses is excellent.
Address
Birmingham Temple Streetl)
&Meetings
Somerset House
37 Temple Street
Birmingham
B2 5DP
This course is available in the following locataions:
Dealing with Incoming Calls Positively London
Dealing with Incoming Calls Positively Bristol
Dealing with Incoming Calls Positively Manchester
Dealing with Incoming Calls Positively Edinburgh
Dealing with Incoming Calls Positively Nottingham
Dealing with Incoming Calls Positively Leeds