This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often the first point of contact for customers. Throughout the course delegates will have the opportunity to discuss customer handling skills, enabling a confident return to the workplace.
This customer care training course is available throughout the UK.
CPD Value 5.5 Hours
Course Benefits
- How to handle objections
- Understand the importance of customer care in a sales environment
- How to handle complaints in a positive way
- How to gain the maximum amount of relevant information in order to move the organisation forward in a constructive manner
Our Birmingham training venue
PTP's courses take place in Birmingham city centre right next to Snow Hill Station.
PTPs Birmingham venue has excellent transport links and is right next to a multi story NCP. It has free wi-fi and unlimited refreshments throughout the day. The lunch buffet which is included in all full day PTP courses is excellent.
Address
Birmingham Temple Streetl)
&Meetings
Somerset House
37 Temple Street
Birmingham
B2 5DP
This course is available in the following locataions:
Customer Care London
Customer Care Bristol
Customer Care Manchester
Customer Care Edinburgh
Customer Care Nottingham
Customer Care Leeds