An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team.
CPD Value 5.5 Hours
Course Benefits
- Understand the key elements of outstanding customer service.
- Recognise the huge role of product knowledge in advanced customer service skills and how to utilise this to your customers delight.
- How to develop an awareness of competitors and how to use this to improve your own service.
- Developing advanced communication skills. Understanding responses that delight and negative phrases to avoid.
- Using current case studies, examine which businesses provide the best customer service and how that can be applied to the leisure industry
- Recognise and develop selling skills to promote our services
- Feedback forms. What works? How to ensure customer feedback.
- Understand effective complaint handling formulas that resolve every time.
Our Birmingham training venue
PTP's courses take place in Birmingham city centre right next to Snow Hill Station.
PTPs Birmingham venue has excellent transport links and is right next to a multi story NCP. It has free wi-fi and unlimited refreshments throughout the day. The lunch buffet which is included in all full day PTP courses is excellent.
Address
Birmingham Temple Streetl)
&Meetings
Somerset House
37 Temple Street
Birmingham
B2 5DP
This course is available in the following locataions:
Advanced Customer Service for the Tourism, Leisure and Hospitality Industry London
Advanced Customer Service for the Tourism, Leisure and Hospitality Industry Bristol
Advanced Customer Service for the Tourism, Leisure and Hospitality Industry Manchester
Advanced Customer Service for the Tourism, Leisure and Hospitality Industry Edinburgh
Advanced Customer Service for the Tourism, Leisure and Hospitality Industry Nottingham
Advanced Customer Service for the Tourism, Leisure and Hospitality Industry Leeds