Communication Skills

1 Day
London 19th Nov 2024
12th Dec 2024
5.5 hours

Course Overview

This communication skills course is aimed at helping delegates communicate more effectively with customers and colleagues. It will look at the best methods of building rapport and how to develop effective business relationships.

This Communication Skills training course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Communication Skills London
Communication Skills Manchester
Communication Skills Nottingham
Communication Skills Birmingham
Communication Skills Bristol
Communication Skills Edinburgh
Communication Skills Leeds

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Communicating Effectively - Half Day (am)
Connecting and Communicating - Half Day (am)
Advanced Listening Skills
Walk, Talk, Stance for Maximum Impact
Successful Presentations

This course qualifies for Continuous Professional Development hours. Learn more about CPD

Timetable

09:30 - 10:00 Coffee & Course Objectives

10:00 - 11:00 What is Good Communication and Barriers to Communicating Effectively

11:00 - 12:00 The Four Levels of Rapport and the importance of Rapport in business settings

12:00 - 13:00 The Value of Body Language and Tone (Adapting to meet the needs of our audience)

13:00 - 14:00 Lunch

14:00 - 14:45 Communication as a Two-way Process - Assertive Behavioural Response

14:45 - 15:30 Active Listening and Questioning Skills - plus - A framework for setting clear objectives

15:30 - 16:15 Remote Communications: Online Meetings and Emails.

16:15 - 16:30 Summary & Action Plans Agreed

Testimonials

Really enjoyed the course. Thank-you!

Matt Cross, Nationwide Produce PLC

Insightful, realistic and applicable course.

Misako McCall, AXA XL

Attended virtual course:

Very useful, helped me see where I can improve in terms of communication.

Rui Ribeiro, Quicklink Video Distribution Services Ltd

Course exceeded my expectations, enjoyed and feel that it was delivered to my personal needs. Have skills and techniques  to now use in the work place.

Louise Jeffrey-Read, MBDA

The course was very interactive and gave me a chance to start using the new skills.

Kerry Hughes, Expo Stars Interactive Ltd

The course was better than expected. We discussed my direct needs and what I can do to help me improve. It was good fun but also put me outside my comfort zone which is what I needed and wanted.

Amelia Dyche, SynergyLMS

Excellent presenter, good size of group.

Samuel Kleiner, Genius Sports

Great course. I learnt a lot.

Stephen Freeman, Diocese of Chester

The course gave clarity to areas I have been struggling to see and will help me develop my career further.

Wayne Stead, Harvey Nichols

Trainer was great..I feel I have learnt a lot, she was friendly, showed understanding and listened. Trained in a manner that suited me.

Reena Chohan, Harvey Nichols

I have really enjoyed the course. Tracey was very helpful and immediately understood and adapted the course to me personally. Thank- you.

Sally Evans, Character Options

Great course. Helped me understand my communications strengths/weaknesses!

Hannah Mansfield, Boots

Very good. Something for all levels.

Nicholas O'Brien, M.V. Kelly Ltd
Extremely beneficial and thought provoking course. Useful to have small group to enable individual attention.
Lisa Pederick, Merlin Housing Society
Very impressive, all participants involved.
John Morrissey, Sea France
Enjoyed this course and learnt a lot.
Karen Chestnut, Sea France
Excellent delivery
David Numm, Batchelors Solicitors
Excellent course - presented to our needs.
Patricia Nolan, Agfa Gevaert Ltd
Very positive and informative course. Great trainer.
Angela Skelton, Leicestershire County Council
This training allowed me to reflect on myself and recognise my areas requiring improvement.
Tembinkosi Muewira, Audit Commission
Excellent course & trainer
Saloi Chiadache, Ministry of Justice
I have learnt so much in todays session & am proud of the outcome.
Laura Kemsley, Improve Ltd
Will take really good techniques and use them.
Charlie Brady, Arla Foods
Great instructor open to real life situations. Many thanks. Great course.
Jason Holcombe, TUV Product Service
Great course, highly recommended.
Jason Marks, The Wrigley Company
I found this course really useful as it opened up my perceptions on how to identify different personalities.
Phil Redmond, BAM Nuttall Ltd
Tracey delivered the course really well and I felt that my specific areas of development were discussed in great detail, with tips and advice on how to improve.
Kelly Beech, Legal & General
Course was very useful and interesting. Trainer was excellent and understanding and made course relevant to my situation.
Julia Single, BAM Nuttall
Excellent day. Got a lot out of today, will recommend training to my organisation.
Barbara Coventry, Homes for Islington
Lots of tips given to help me with my day to day relationship with colleagues.
Donna Hammond, Seven Seas

Benefits

  • Identify the behaviours associated with good working relationships
  • How to build rapport quickly and easily with different audiences
  • How to set clear communication objectives
  • Different ways to enhance communication for remote working
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